1- What is SkyFive?

SkyFive Arabia is the first telecommunications and inflight connectivity services provider through an innovative technology called Air-2-Ground (“A2G”), this technology is the latest in the airline industry.

2- How do I connect to the IFC service?

Once you are connected to the onboard Wi-Fi network, SkyFive Connect, you will be directly redirected to an onboard portal, from where you can connect to the internet.

3- Why do I need to provide identification data?

Your first name, last name, and seat number (as appearing on your boarding pass) are required to authenticate you as a user in the system. This is a mandatory requirement from the communications regulator and to allow us to offer you the best possible service.

4- Is the IFC service free?

Depending on the type of service and airline policies, you may have to purchase an internet plan. It can be a sponsored Freemium, time-based, volume-based, or application-based service.

5- Is my personal data secure?

The internet traffic is encrypted to protect your data. Additionally, our IFC service abides by the Data Protection Regulations of Saudi Arabia and the Flynas Data Privacy Policy.

6- Why am I not able to access the IFC service?

Even if we try to make access to the IFC service as seamless as possible, in some cases it may not be available. Please check your airplane mode settings, update your device’s OS, and ensure service coverage.

If the onboard portal is not displaying correctly, please ensure your device is compatible with the system and that your OS is up to date.

If you are not automatically redirected to the onboard portal, you can try accessing it manually by entering: https://ifc.skyfive.tech

7- For how long can I use the IFC service?

You may enjoy the IFC service for the complete duration of your flight, except for short periods after takeoff and before landing.

If you have purchased a time-based plan, you can use it for the specified period or until the end of your flight, whichever comes first. You can purchase additional plans if your time quota expires.

8- How much data volume am I allowed to use?

The data volume is determined based on the package you have purchased. If you have used up your data quota, you can purchase additional data plans.

9- What applications am I allowed to use?

If you purchase an application-based data plan, you may be limited to certain applications such as messaging, browsing, or streaming. There are no restrictions on time-based or volume-based plans.

10- Can I use the service on multiple devices?

You are allowed to use the service on one device only unless your purchased plan specifically allows multiple devices.

11- What should I do if I lose internet connection?

You need to reconnect to the onboard Wi-Fi (disconnect and reconnect manually) and re-enter your identification data. If your package is still valid or has not been fully consumed, the connection will be restored automatically.

12- Who do I contact for support?

Support contact details are provided in the email you receive upon purchasing an internet package. You can also find the support contact information on the onboard service portal.

13- How can I check the status of my connectivity plan?

You can return to the home page of the onboard IFC service portal at any time to check your package status.

14- How can I purchase an internet plan?

The onboard IFC system supports the following payment methods: Credit Cards (Visa & Mastercard), Apple Pay, stc Pay, Mada.

15- Can I pay with my FFP naSmiles?

Purchasing an internet package using your Frequent Flyer Program (FFP) naSmiles is currently not supported.

16- Can I pay with a voucher?

Yes, you can purchase an internet package using a voucher supported by the onboard IFC system.

17- What is the difference between the service plans?

We may offer different IFC plans best suitable for each specific route. Please see the detailed definition of the plans offered on your flight.

18- I have already booked an internet plan with my flight ticket. How can I access the internet?

You will automatically get access to the internet once you have completed the authentication step (first name, last name, and seat number, according to the boarding pass) on the onboard portal.

19- Why do I lose connection while using the IFC service?

There can be multiple reasons for losing the connection, such as flying in a restricted airspace, over a limited coverage area, or your SkyFive-Connect plan has expired.

20- Can I access any website?

Our IFC service follows the regulations of Saudi Arabia and/or the jurisdiction relevant to your flight. Some websites may be blocked or restricted to comply with the law.

21- Can I make phone calls?

If the plan you purchase supports it, you will be able to use messaging applications (WhatsApp, TEAMS, Telegram, Viber) to make and receive phone calls. Some applications may be blocked due to local regulations.

22- What is the refund policy?

We are sorry to hear that you encountered a problem with your internet connection. Please check our service terms and conditions for details.